Privacy Policy

1. Who We Are

Wrexham Driveways Direct is a website designed to help people find trusted local services in their area. We work with a vetted local partner business to ensure enquiries are handled promptly and professionally. Our website address is http://wrexhamdriveways.co.uk/.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, why we collect it, and how we use it.

For any questions about this policy or your personal data, please contact us at:

Email: [email protected]
Phone: 01978 547133

2. What Personal Data We Collect

Contact form enquiries

When you submit an enquiry through our website contact form, we collect:

Your name
Your phone number and/or email address
Your address or location (if provided)
Details of your enquiry (e.g. type of service required)

Phone enquiries

When you contact us by phone, we may collect your name, phone number, and the details of your enquiry for the purpose of passing your request to the appropriate local business.

How you may find us

People reach this website through a variety of channels, including search engines (such as Google or Bing), paid advertising platforms (such as Google Ads or Facebook Ads), AI-powered tools and assistants, other sponsored or referral channels, and direct visits. Regardless of how you arrive on the site, this privacy policy applies equally to all enquiries submitted.

Where you have arrived via a paid advertising platform, please be aware that those platforms operate under their own privacy policies, which we encourage you to review separately.

Website usage data

Our website uses cookies and may automatically collect technical data such as your IP address, browser type, and pages visited. This data is used for spam detection and website performance only. Please see our Cookies section below for more detail.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To pass your enquiry to the local business best placed to help you
To follow up with you by phone or email if required to clarify your enquiry
To improve how we collect and route enquiries (service improvement)

We do not use your data for automated decision-making or profiling, and we do not send unsolicited marketing communications.

4. Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

Legitimate interests — to respond to your enquiry and connect you with a local business that can fulfil your request.
Consent — by submitting your details via our website or a third-party platform form, you consent to those details being passed to our partner business.
Legal obligation — to retain records for tax and accounting purposes as required by law.

5. Who We Share Your Data With

We do not sell or rent your personal data to third parties.

We share your enquiry data in the following circumstances:

With our partner business — when you submit an enquiry, your details are passed directly to the local business we work with in your area, so they can contact you and fulfil your request. That business acts as an independent data controller once your data is received and is responsible for how they handle it.
With professional advisers such as accountants, where required for legal or financial purposes.
With law enforcement or regulatory authorities, where we are legally required to do so.

6. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

Enquiries passed to our partner business: up to 90 days from the date of first contact, after which data is deleted from our systems.
Records retained for service improvement purposes (e.g. call notes, enquiry logs): retained in anonymised or summary form only, for no longer than 12 months.
Financial records: up to 6 years, in line with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it.
Right to restrict processing — you can ask us to limit how we use your data.
Right to object — you can object to us processing your data on the basis of legitimate interests.
Right to data portability — you can request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly and to detect spam on our contact form.

We do not use cookies for advertising or tracking purposes beyond what is described in Section 2. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our contact form.

9. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely and accessed only by those who need it to carry out their work.

Where data is transmitted electronically (for example, by email), please be aware that no transmission over the internet is completely secure. We cannot guarantee the security of data transmitted to us.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

Wrexham Driveways Direct — Privacy Policy — 19 March 2026